This origin to destination service is provided under the Americans with Disabilities Act (ADA) and is called ADA Complementary Paratransit.

This origin to destination service is provided under the Americans with Disabilities Act (ADA) and is called ADA Complementary Paratransit.

 GO, too vehicles are Americans with Disabilities Act (ADA) accessible either by an access ramp, or wheelchair lift. Origin to destination services will be provided on a curb to curb basis unless door to door service is specifically requested. Service is available to individuals with disabilities within the qualifying geographic area who cannot ride the regular route buses or require additional assistance.

Hours are the same as the regular fixed routes – Monday through Friday from 6:00 a.m. to 6:00 p.m. and on the second Saturday of each month from 9:00 a.m. to 3:00 p.m.

Reservations are required and must be made in advance no later than 4:30 p.m. the day before. To qualify for this special service, an eligibility process consisting of an ADA application and an in-person interview with Community Action staff must be completed.

Please note that having a disability does not automatically qualify one for the service. Call 270-782-3163 for additional information or to schedule an appointment.


Passengers understand and agree to our polcies:

Qualification

  • Services can only be provided for qualified individuals once an interview is completed and ADA application has been processed and approved

Minimum Age

  • Individuals under the age of 12 must be accompanied by an adult. Age 12 and over may ride alone

Fares

  • Exact fare or a pass is required and should be ready when boarding vehicle
  • Driver cannot accept checks and credit/debit cards or give change
  • Driver is prohibited from permitting ridership without exact fare or pass
  • Medicaid, Medicare, or other forms of insurance are not accepted as payment

Assistance

  • Origin to Destination services will be provided on a curb to curb basis unless door to door service is specially requested
  • Driver is not permitted to enter a residence or go beyond the front door of an origination/destination
  • Driver is not permitted to take a passenger in a wheelchair up or * Driver is prohibited from taking vehicles through drive thru’s
  • Driver is prohibited from leaving vehicle to run errands for clients
  • A Personal Care Attendant and/or service animal can ride free with a client but must be included on the advance reservation to reserve space
  • Driver will lower the lift upon request to facilitate loading and unloading
  • Driver will assist passengers up and/or down lift or ramp when entering or exiting vehicle
  • Except in extreme emergency situations, transit personnel are restricted from acting in Personal Care Attendant capacity including but not limited to: Assisting with or the loading and unloading of packages, carry-ons, parcels, and luggage. Assisting with dressing, undressing, feeding, and bathroom assistance. Assisting or lifting a passenger out of his or her mobility device due to safety, dignity, and privacy issues. Administering medication or oxygen

Animals

  • Animals must be in a carrier (service animals excluded)
  • Carriers and/or service animals must not block aisle or occupy
  • Transit personnel have the right to inquire if an animal is a service animal required because of a disability and what work or task the animal has been trained to perform
  • Service animals can ride free with a client but must be included on the advance reservation to reserve space
  • All animals (service animals included) must not pose a threat to others and must be controlled by the passenger at all time
  • All animals (service animals included) that are deemed to pose a threat to the health or safety of drivers or other riders, create a seriously disruptive atmosphere, or are otherwise not under the rider’s control are prohibited

Scheduling

  • Reservations are preferred 24 hours in advance, no later than 4:30 p.m. the day before, and can be made up to two weeks in advance by calling Customer Service at 270-782-3163
  • Additional stops/trips can be added to an existing scheduled reservation if made prior to 4:30 p.m. the day before. To avoid confusion, please attempt to schedule any and all trips in advance at the same time (i.e. Doctors appointment followed by physical therapy followed by pharmacy).
  • For appointments that may finish earlier or later than expected, you may call customer service at 270-782-3163 to see if an earlier or later pickup time is available
  • Availability of services is limited, therefore reservations are provided on a first-made,first-served basis, which includes any alterations to schedules (e.g. early or delayed pickup times)
  • Client should allow a one hour window for early or delayed pickup times and should be watching and ready for pick up
  • Client is responsible for scheduling enough time between their pick up times and any associated appointments
  • Vehicle stops for pickup and drop off at designated stops as arranged in the advance reservation

No-Show/Cancelations

  • Driver and vehicle can wait only 5 minutes from the scheduled pick up time for the rider and loading, then must move on to next appointment
  • Cancellations are appreciated as soon in advance as possible and at least one hour in advance of the scheduled time by calling Customer Service at 270-782-3163

Confirmation

  • Reservation confirmations calls are made by Customer Service the afternoon before your appointment(s)

Rider Etiquette

  • Limit conduct and speech to that which is considered respectful of other passengers and the driver
  • Be considerate of others and driver sensitive to fragrances and odors
  • Keep feet off of seats and back of seats
  • Occupy one seat per pass as much as possible including passenger, carry-on items and/or mobility aids)

Safety

  • All passengers are to wear seat belts and abide by seat belt laws
  • The following apply for transit vehicles (buses excluded) - Children under the age of eight (8), or who are less than fifty-seven (57) inches in height, MUST be secured in an appropriate child safety seat for their age, weight, and height. Additionally, all safety seats MUST be provided by and secured by the parent or legal guardian. Only children greater than fifty-seven (57) inches in height shall not be required to be secured in a child safety seat or booster.
  • Accompanying adult is to provide an appropriate car seat for each child that requires a car seat
  • The proper use and installation of the Child Safety Restraint Seat is fully the responsibility of the accompanying adult
  • The selections and utilization of a Child Safety Restraint Seat must follow KY State and Federal Guidelines
  • A ride will not be provided for anyone violating this policy
  • Infant/Toddler seats may not be left on agency vehicles
  • Each one-way trip will require the car seat to be removed upon exit and secured upon entry
  • Do not stick hands, arms, and head out of vehicle
  • Do not cross in front of transit vehicle
  • Keep aisles clear and accessible
  • Limit conversation with driver when driving to reduce distractions
  • Vehicles are equipped with audio and camera video recording equipment
  • Drivers are prohibited from driving vehicles under awnings, carports, and canopies
  • Abide by all ridership policies. Driver is responsible for the safety of all passengers, has authority to enforce ridership policies, and has the right to refuse service

Carry-On Items

  • Limit carry-on items (shopping bags, boxes, luggage...) to what one can carry in one trip onto the vehicle
  • Unload, fold up, and secure mobility aids such as walkers, strollers, and utility (grocery) carts between seat rows before the vehicle moves
  • Secure all carry-on items and mobility aids as safety precaution for all on the vehicle
  • Except in emergency situations, transit personnel are restricted from assisting with or the loading and unloading of packages, carry-ons, parcels, and luggage