With GO bg Transit you can ride one of six bus routes to reach any major destination within the city limits of Bowling Green – Greenwood Mall, Western Kentucky University, grocery and discount stores, doctors’ offices, Greenview Hospital, the Medical Center, the Convention Center, Fountain Square... You name it, we probably GO there!

Community Action of Southern Kentucky (CASOKY) operates   GO bg Transit   (Fixed Public Bus Route)   and   GO, too   (ADA Complementary Paratransit) as a contracted service provider with the City of Bowling Green. These services are made available through funding Federal Transportation Administration (FTA), Kentucky Office of Transportation Delivery, City of Bowling Green, passenger fares, special transit assistance projects and Community Action of Southern Kentucky.

Community Action of Southern Kentucky (CASOKY) operates GO bg Transit (Fixed Public Bus Route) and GO, too (ADA Complementary Paratransit) as a contracted service provider with the City of Bowling Green. These services are made available through funding Federal Transportation Administration (FTA), Kentucky Office of Transportation Delivery, City of Bowling Green, passenger fares, special transit assistance projects and Community Action of Southern Kentucky.

 


Passengers understand and agree to our polcies:

Minimum Age

  • Individuals under the age of 12 must be accompanied by an adult. Age 12 and over may ride alone

Fares

  • Exact fare or a pass is required and should be ready when boarding vehicle
  • Driver cannot accept checks and credit/debit cards or give change
  • Driver is prohibited from permitting ridership without exact fare or pass
  • Medicaid, Medicare, or other forms of insurance are not accepted as payment

Assistance

  • Driver will lower the lift upon request to facilitate loading and unloading
  • Driver will assist passengers up and/or down lift or ramp when entering or exiting vehicle
  • Except in extreme emergency situations, transit personnel are restricted from acting in Personal Care Attendant capacity including but not limited to: Assisting with or the loading and unloading of packages, carry-ons, parcels, and luggage. Assisting with dressing, undressing, feeding, and bathroom assistance. Assisting or lifting a passenger out of his or her mobility device due to safety, dignity, and privacy issues. Administering medication or oxygen

Bus Stops

  • Vehicle stops for pickup and drop off at designated bus stops only
  • Vehicle will roll past bus stop if there are no outbound or inbound passengers
  • Inbound passengers must be present at (not approaching or in vicinity of) bus stop for vehicle to stop
  • Passenger bears responsibility to notify driver verbally or by pulling cord at least one block in advance of desired stop

Animals

  • Animals must be in a carrier (service animals excluded)
  • Carriers and/or service animals must not block aisle or occupy seat
  • Transit personnel have the right to inquire if an animal is a service animal required because of a disability and what work or task the animal has been trained to perform
  • All animals (service animals included) must not pose a threat to others and must be controlled by the passenger at all time
  • All animals (service animals included) that are deemed to pose a threat to the health or safety of drivers or other riders, create a seriously disruptive atmosphere, or are otherwise not under the rider’s control are prohibited

Rider Etiquette

  • Limit conduct and speech to that which is considered respectful of other passengers and the driver
  • Be considerate of others and driver sensitive to fragrances and odors
  • Keep feet off of seats and back of seats
  • Occupy one seat per pass as much as possible including passenger, carry-on items and/or mobility aids)

Safety

  • All passengers are to wear seat belts and abide by seat belt laws
  • The following apply for transit vehicles (buses excluded) - Children under the age of eight (8), or who are less than fifty-seven (57) inches in height, MUST be secured in an appropriate child safety seat for their age, weight, and height. Additionally, all safety seats MUST be provided by and secured by the parent or legal guardian. Only children greater than fifty-seven (57) inches in height shall not be required to be secured in a child safety seat or booster.
  • Accompanying adult is to provide an appropriate car seat for each child that requires a car seat
  • The proper use and installation of the Child Safety Restraint Seat is fully the responsibility of the accompanying adult
  • The selections and utilization of a Child Safety Restraint Seat must follow KY State and Federal Guidelines
  • A ride will not be provided for anyone violating this policy
  • Infant/Toddler seats may not be left on agency vehicles
  • Each one-way trip will require the car seat to be removed upon exit and secured upon entry
  • Do not stick hands, arms, and head out of vehicle
  • Do not cross in front of transit vehicle
  • Keep aisles clear and accessible
  • Limit conversation with driver when driving to reduce distractions
  • Vehicles are equipped with audio and camera video recording equipment
  • Drivers are prohibited from driving vehicles under awnings, carports, and canopies
  • Abide by all ridership policies. Driver is responsible for the safety of all passengers, has authority to enforce ridership policies, and has the right to refuse service

Carry-On Items

  • Limit carry-on items (shopping bags, boxes, luggage...) to what one can carry in one trip onto the vehicle
  • Unload, fold up, and secure mobility aids such as walkers, strollers, and utility (grocery) carts between seat rows before the vehicle moves
  • Secure all carry-on items and mobility aids as safety precaution for all on the vehicle
  • Except in emergency situations, transit personnel are restricted from assisting with or the loading and unloading of packages, carry-ons, parcels, and luggage