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What geographic area do you serve?

  • There are six bus routes which reach many major destinations within the city limits of Bowling Green – Greenwood Mall, Western Kentucky University, grocery and discount stores, doctors’ offices, Greenview Hospital, the Medical Center, the Convention Center, Fountain Square... You name it, we probably GO there! Fixed route bus services are open to the general public and available Monday through Friday beginning at 6:00 a.m. and ending at 6:00 p.m. and on the second Saturday of each month on Route #2 and Route #4 from 9:00 a.m. to 3:00 p.m.
  • Please see the Route Map and Route Schedule Brochure for detailed information the areas serviced by the six bus routes, and the associated schedules

What geographic area do you serve?

  • There are six bus routes which reach many major destinations within the city limits of Bowling Green – Greenwood Mall, Western Kentucky University, grocery and discount stores, doctors’ offices, Greenview Hospital, the Medical Center, the Convention Center, Fountain Square... You name it, we probably GO there! Fixed route bus services are open to the general public and available Monday through Friday beginning at 6:00 a.m. and ending at 6:00 p.m. and on the second Saturday of each month on Route #2 and Route #4 from 9:00 a.m. to 3:00 p.m.
  • Please see the Route Map and Route Schedule Brochure for detailed information the areas serviced by the six bus routes, and the associated schedules

Is there a minimum age to rider without guardianship?

  • Individuals under the age of 12 must be accompanied by an adult. Age 12 and over may ride alone

Are child seats or boosters required?

  • All passengers are to use seat belts and abide with seat belt laws
  • The following apply for transit vehicles (buses excluded) - Children under the age of eight (8), or who are less than fifty-seven (57) inches in height, MUST be secured in an appropriate child safety seat for their age, weight, and height. Additionally, all safety seats MUST be provided by and secured by the parent or legal guardian. Only children greater than fifty-seven (57) inches in height shall not be required to be secured in a child safety seat or booster.
  • Accompanying adult is to provide an appropriate car seat for each child that requires a car seat
  • The proper use and installation of the Child Safety Restraint Seat is fully the responsibility of the accompanying adult
  • The selections and utilization of a Child Safety Restraint Seat must follow KY State and Federal Guidelines
  • A ride will not be provided for anyone violating this policy
  • Infant/Toddler seats may not be left on agency vehicles
  • Each one-way trip will require the car seat to be removed upon exit and secured upon entry

What are your hours of operation?

  • GO bg Transit (Fixed Public Bus Route) services are open to the general public and available Monday through Friday beginning at 6:00 a.m. and ending at 6:00 p.m. and on the second Saturday of each month on Route #2 and Route #4 from 9:00 a.m. to 3:00 p.m.
  • GO bg Transit (Fixed Public Bus Route) and GO, too (ADA Complementary Paratransit) services operate regular hours on the following holidays: Good Friday, Veterans Day, Friday after Thanksgiving and till 4:00 p.m. on New Year's Eve. The Downtown Transit Center is closed and no services are available on the following holidays: New Year's Day, Martin Luther King Day, Presidents Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve, and Christmas Day.
  • GO bg Transit (Fixed Public Bus Route) buses run the same schedule every hour of operation
  • Please see the Route Map and Route Schedule Brochure for detailed information on the areas serviced by the six bus routes and the associated schedules
  • In the event that inclement weather creates delays or cancels service, the general public will be notified through various media outlets
  • The Downtown Transit Center located at 304 E. 11th Avenue, Bowling Green is open 6:30 a.m. to 5:30 p.m. on Monday –Friday and 9:00 a.m. to 3:00 p.m. on the second Saturday of each month.

How are carry-on items handled on the vehicle?

  • Carry-on items (shopping bags, boxes, luggage...) are limited to what one can carry in one trip onto the vehicle
  • Passengers are to unload, fold up, and secure mobility aids such as walkers, strollers, and utility (grocery) carts between seat rows before the vehicle moves
  • Passengers are to secure all carry-on items and mobility aids as safety precaution for all on the vehicle
  • Passenger, carry-on items, and/or mobility aids are to occupy one seat per pass as much as possible
  • Except in emergency situations, transit personnel are restricted from assisting with or the loading and unloading of packages, carry-ons, parcels, and luggage
  • Keep isles clear and assessable

How will the bus driver know to stop and pick me up at a bus stop?

  • Simply be present at one of over 210 bus stops when the bus is scheduled to pass by
  • Vehicle stops for pickup and drop off at designated bus stops only
  • Vehicle will roll past bus stop if there are no outbound or inbound passengers
  • Inbound passengers must be present at (not approaching or in vicinity of) bus stop for vehicle to stop

How will the bus driver know I need to get off the bus at particular bus stop?

  • Vehicle stops for pickup and drop off at designated bus stops only
  • Vehicle will roll past bus stop if there are no outbound or inbound passengers
  • Passenger bears responsibility to notify driver verbally or by pulling cord at least one block in advance of desired stop

Can I bring my bike?

  • GO bg Transit buses are equipped with bike racks
  • Designed by cyclists, Sportworks bike racks accommodate the needs of a cyclist and are mounted on vehicles servicing GO bg Transit (Fixed Public Bus Routes)
  • The racks hold two single seat, two-wheeled, non-motorized bicycles. Each bicycle can be secured independently of one another.
  • Whether you are going to work, school or play, you and your bike can ride the bus
  • Passengers are responsible to load and secure their own bicycles

Are GO bg Transit vehicles ADA accessible?

  • Yes all GO bg Transit vehicles are Americans with Disabilities Act (ADA) accessible either by an access ramp, or wheelchair lift

Are there any items and/or conduct that are prohibited?

  • Weapons, hazardous materials, explosives, and dangerous liquids
  • Solicitation of goods or services
  • Vaping, use of tobacco products, or illegal substances
  • Open containers of alcohol and/or consumption of alcohol
  • Conduct or speech that can be deemed as lewd, offensive, profanity, discrimination, harassment, abuse, threatening , and/or violence by others
  • Indecent exposure and inadequate clothing (shoes and shirt required)
  • Phones and electronic devices on speaker mode
  • Grocery shopping carts (like that from a retail store)
  • Animals without a carrier (service animals excluded)
  • Animals that are deemed to pose a threat to the health or safety of drivers or other riders, create a seriously disruptive atmosphere, or are otherwise not under the rider’s control
  • Urination, defecation, and other body fluids

What if I need assistance?

  • Driver will lower the lift upon request to facilitate loading and unloading
  • Driver will assist passengers up and/or down lift or ramp when entering or exiting vehicle
  • Except in extreme emergency situations, transit personnel are restricted from acting in Personal Care Attendant capacity including but not limited to: Assisting with or the loading and unloading of packages, carry-ons, parcels, and luggage. Assisting with dressing, undressing, feeding, and bathroom assistance. Assisting or lifting a passenger out of his or her mobility device due to safety, dignity, and privacy issues. Administering medication or oxygen
  • Origin to destination services are available for disabled individuals through GO, too

How much does GO bg Transit services cost and how do I pay?

  • Regular fare is $2.00 per trip as detailed on our fare sheet
  • Exact fare or a pass is required and should be ready when boarding vehicle
  • Driver cannot accept checks and credit/debit cards or give change
  • Driver is prohibited from permitting ridership without exact fare or pass
  • Please have exact fare or pass ready when boarding vehicle
  • Drivers sell single trip passes and multi trip passes for exact cash but cannot give change
  • Drivers and the Downtown Transit Center cannot accept checks or credit/debit cards
  • Single trip passes and discounted multi-trip passes are available for purchase at the Downtown Transit Center located at 304 E. 11th Avenue, Bowling Green
  • Change can be made at the Downtown Transit Center
  • Medicaid, Medicare, or other forms of insurance are not accepted as payment

Are there any discounts available?

  • Regular fare is $2.00 per trip as detailed on our fare sheet
  • Discounted single and multi-trip passes are available for purchase at the Downtown Transit Center located at 304 E. 11th Avenue, Bowling Green and are detailed on our fare sheet
  • Discounts include: All Day Bus Pass, 4 Trip Bus Pass, 9 Trip Bus Pass, Monthly Bus Pass, Seniors 60+, Persons with Disabilities, Medicare & Medicaid card holders (with completed Discount Application) and GO College Life Student Pass

What if I’m not there, not ready, or running late?

  • Vehicle will roll past bus stop if there are no outbound or inbound passengers
  • Inbound passengers must be present at (not approaching or in vicinity of) bus stop for vehicle to stop

Can animals ride?

  • Animals must be in a carrier (service animals excluded)
  • Carriers and/or service animals must not block aisle or occupy seat
  • Transit personnel have the right to inquire if an animal is a service animal required because of a disability and what work or task the animal has been trained to perform
  • All animals (service animals included) must not pose a threat to others and must be controlled by the passenger at all time
  • All animals (service animals included) that are deemed to pose a threat to the health or safety of drivers or other riders, create a seriously disruptive atmosphere, or are otherwise not under the rider’s control are prohibited

What safety polices do you have in place?

  • All passengers are to wear seat belts and abide by seat belt laws
  • The following apply for transit vehicles (buses excluded) - Children under the age of eight (8), or who are less than fifty-seven (57) inches in height, MUST be secured in an appropriate child safety seat for their age, weight, and height. Additionally, all safety seats MUST be provided by and secured by the parent or legal guardian. Only children greater than fifty-seven (57) inches in height shall not be required to be secured in a child safety seat or booster
  • Accompanying adult is to provide an appropriate car seat for each child that requires a car seat
  • The proper use and installation of the Child Safety Restraint Seat is fully the responsibility of the accompanying adult
  • The selections and utilization of a Child Safety Restraint Seat must follow KY State and Federal Guidelines
  • A ride will not be provided for anyone violating this policy
  • Infant/Toddler seats may not be left on agency vehicles
  • Each one-way trip will require the car seat to be removed upon exit and secured upon entry
  • Do not stick hands, arms, and head out of vehicle
  • Do not cross in front of transit vehicle
  • Keep aisles clear and accessible
  • Limit conversation with driver when driving to reduce distractions
  • Vehicles are equipped with audio and camera video recording equipment
  • Drivers are prohibited from driving vehicles under awnings, carports, and canopies
  • Passenger agrees to abide by all ridership policies. Driver is responsible for the safety of all passengers, has authority to enforce ridership policies, and has the right to refuse service

What are the rider etiquette policies?

  • Limit conduct and speech to that which is considered respectful of other passengers and the driver
  • Be mindful of others and driver sensitive to fragrances and odors
  • Keep feet off of seats and back of seats
  • Occupy one seat per pass as much as possible including passenger, carry-on items and/or mobility aids)

What are the policies for inclement weather?

  • In the event of inclement weather creates delays or cancels service, the general public will be notified through various media outlets
  • The general public can sign up for Alert Sense to receive texts and emails regarding GO bg Transit service changes related to inclement weather

What is GO Shopping or Shopping Saturday?

  • GO bg Transit operates a monthly shopping shuttle on the second Saturday of each month using Route #2 and Route #4 beginning at 9:00 a.m. and ending at 3:00 p.m .
  • Please see the Route Map and Route Schedule Brochure for detailed information the areas serviced by the two bus routes, and the associated schedules
  • GO, too services are also available during these same hours and are not limited to Route #2 and Route #4 areas for qualifying individuals
  • Go Shopping rates for GO bg Transit and GO, too are the same as Monday-Friday services

What are your procedures for wheelchairs and scooters?

  • Route vehicles are Americans with Disabilities Act (ADA) accessible either by an access ramp, or wheelchair lift. All lifts and ramps are cycled as part of the pre-trip inspection performed on a vehicle before it is placed in service each day
  • Riders needing to use the lift to access the bus need to tell the driver that they would like to board by the lift. A rider does not have to be in a wheelchair or scooter to use the lift. The rider should follow the driver’s instructions and hold on to the handles provided on the lift. Wheelchair and Scooter riders should turn off their assist device while on the lift.
  • There is no maximum size or weight limit stated for wheelchairs and scooters with their riders
  • Drivers will attempt to load a rider using the lift and will load the rider if the lift can provide the lift. Riders whose combined weight of the rider and their assist device exceed the mechanical capabilities of the lift on the bus in service on that route at that time will not be able to be transported

How can I relay a question, concern, or compliment?

  • Customer Service is available to assist at 270-782-3163 or at GobgTransit@casoky.org
  • The Downtown Transit Center is located at 304 E. 11th Avenue, Bowling Green, should you like to speak to someone in person.
  • Title VI Notice of Protections Against Discrimination
  • Title VI Complaint Procedure and Form
  • Procedure for Fair Hearing
  • Request for Fair Hearing Form
  • Reasonable Accommodation Policy
  • Reasonable Accommodation Request Form
  • Beneficiary Notice
  • Civil Rights and Small Business

What if I need help with translation or interpretation?

  • The Kentucky Relay Service can be reached by dialing 7-1-1, or call the following 800 numbers:
  • 1-800-648-6056 (TTY/ASCII)
  • 1-800-648-6057 (Voice)
  • 1-888-244-6111 (Speech to Speech)
  • 1-866-490-4403 (Spanish)
  • 1-888-662-2406 (Customer Service-Voice and TTY)
  • 1-877-243-2823 (CapTel users)
  • 1-866-990-4499 (CapTel Customer Service)
  • Google Translate (Google Translate converts typed, spoken or camera images of words for translation)

What information can you provide regarding disadvantaged business enterprises?

  • Notice is hereby given, pursuant to 49 C.F.R. 26.45 that the City of Bowling Green and its transit provider, Community Action of Southern Kentucky, proposed an overall goal of 8% for Disadvantaged Business Enterprises participating in U. S. Department of Transportation Federal Transit Administration (FTA) assisted contracts for FY 2018 – FY2020.
  • DBE Policy Statement
  • DBE Public Notice

What employment opportunities are there with GO bg Transit?

  • Check out the transportation section on our website for available transportation positions

How do I place advertisement on a transit vehicle?

  • GO bg Transit offers advertising opportunities on the GO bg Transit fleet
  • GO buses are a moving, eye catching, customizable advertising venue that are all over Bowling Green, KY
  • Please call (270) 782-3163 for additional information or to reserve your space!
  • You can also click here for a PDF copy of our advertising rates.

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What geographic area do you serve?

  • You can see a map of the geographic area serviced at this link
  • The service is ¾ mile further than the last bus stop on a fixed routes which covers most of the Bowling Green City limits

Is there a minimum age to rider without guardianship?

  • Individuals under the age of 12 must be accompanied by an adult. Age 12 and over may ride alone

Are child seats or boosters required?

  • All passengers are to seat belts and abide with seat belt laws
  • The following apply for transit vehicles (buses excluded) - Children under the age of eight (8), or who are less than fifty-seven (57) inches in height, MUST be secured in an appropriate child safety seat for their age, weight, and height. Additionally, all safety seats MUST be provided by and secured by the parent or legal guardian. Only children greater than fifty-seven (57) inches in height shall not be required to be secured in a child safety seat or booster.
  • Accompanying adult is to provide an appropriate car seat for each child that requires a car seat
  • The proper use and installation of the Child Safety Restraint Seat is fully the responsibility of the accompanying adult
  • The selections and utilization of a Child Safety Restraint Seat must follow KY State and Federal Guidelines
  • A ride will not be provided for anyone violating this policy
  • Infant/Toddler seats may not be left on agency vehicles
  • Each one-way trip will require the car seat to be removed upon exit and secured upon entry

What are your hours of operation?

  • GO, too (ADA Complementary Paratransit) services are available Monday through Friday beginning at 6:00 a.m. and ending at 6:00 p.m. and on the second Saturday of each month on Route #2 and Route #4 from 9:00 a.m. to 3:00 p.m.
  • GO bg Transit (Fixed Public Bus Route) and GO, too (ADA Complementary Paratransit) services operate regular hours on the following holidays: Good Friday, Veterans Day, Friday after Thanksgiving and till 4:00 p.m. on New Year's Eve. The Downtown Transit Center is closed and no services are available on the following holidays: New Year's Day, Martin Luther King Day, Presidents Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve, and Christmas Day.
  • In the event that inclement weather creates delays or cancels service, the general public will be notified through various media outlets
  • The Downtown Transit Center located at 304 E. 11th Avenue, Bowling Green is open 6:30 a.m. to 5:30 p.m. on Monday –Friday and 9:00 a.m. to 3:00 p.m. on the second Saturday of each month.

How are carry-on items handled on the vehicle?

  • Carry-on items (shopping bags, boxes, luggage...) are limited to what one can carry in one trip onto the vehicle
  • Passengers are to unload, fold up, and secure mobility aids such as walkers, strollers, and utility (grocery) carts between seat rows before the vehicle moves
  • Passengers are to secure all carry-on items and mobility aids as safety precaution for all on the vehicle
  • Passenger, carry-on items, and/or mobility aids are to occupy one seat per pass as much as possible
  • Except in emergency situations, transit personnel are restricted from assisting with or the loading and unloading of packages, carry-ons, parcels, and luggage
  • Keep isles clear and assessable

How do I qualify for GO, too transportation service?

  • Service is available to individuals with disabilities within the qualifying geographic area who cannot ride the regular route buses or require additional assistance
  • Please note that having a disability does not automatically qualify one for the service.
  • To qualify for this special service, an eligibility process consisting of an ADA application and an in-person interview with Community Action staff must be completed
  • Call 270-782-3163 for additional information or to schedule an appointment

Are GO, too vehicles ADA accessible?

  • Yes all GO, too vehicles are Americans with Disabilities Act (ADA) accessible either by an access ramp, or wheelchair lift

How do I schedule transportation service?

  • Reservations are preferred 24 hours in advance, no later than 4:30 p.m. the day before, and can be made up to two weeks in advance by calling Customer Service at 270-782-3163
  • Additional stops/trips can be added to an existing scheduled reservation if made prior to 4:30 p.m. the day before. To avoid confusion, please attempt to schedule any and all trips in advance at the same time (i.e. Doctors appointment followed by physical therapy followed by pharmacy)
  • For appointments that may finish earlier or later than expected, you may call customer service at 270-782-3163 to see if an earlier or later pickup time is available
  • Availability of services is limited, therefore reservations are provided on a first-made,first-served basis, which includes any alterations to schedules (e.g. early or delayed pickup times)
  • Client should allow a one hour window for early or delayed pickup times and should be watching and ready for pick up
  • Client is responsible for scheduling enough time between their pick up times and any associated appointments
  • Vehicle only stops for pickup and drop off at designated stops as arranged in the advance reservation

Are there any items and/or conduct that are prohibited?

  • Weapons, hazardous materials, explosives, and dangerous liquids
  • Solicitation of goods or services
  • Vaping, use of alcohol, tobacco products, or illegal substances
  • Open containers of alcohol and/or consumption of alcohol
  • Conduct or speech that can be deemed as lewd, offensive, profanity, discrimination, harassment, abuse, threatening , and/or violence by others
  • Indecent exposure and inadequate clothing (shoes and shirt required)
  • Phones and electronic devices on speaker mode
  • Grocery shopping carts (like that from a retail store)
  • Animals without a carrier (service animals excluded)
  • Animals that are deemed to pose a threat to the health or safety of drivers or other riders, create a seriously disruptive atmosphere, or are otherwise not under the rider’s control
  • Urination, defecation, and other body fluids

What if I need assistance?

  • Origin to Destination services will be provided on a curb to curb basis unless door to door service is specially requested
  • Driver is not permitted to enter a residence or go beyond the front door of an origination/destination
  • Driver is not permitted to take a passenger in a wheelchair up or down more than one step or stair
  • Driver is prohibited from taking vehicles through drive thru’s
  • Driver is prohibited from leaving vehicle to run errands for clients
  • A Personal Care Attendant and/or service animal can ride free with a client but must be included on the advance reservation to reserve space
  • Driver will lower the lift upon request to facilitate loading and unloading
  • Driver will assist passengers up and/or down lift or ramp when entering or exiting vehicle
  • Except in extreme emergency situations, transit personnel are restricted from acting in Personal Care Attendant capacity including but not limited to: Assisting with or the loading and unloading of packages, carry-ons, parcels, and luggage. Assisting with dressing, undressing, feeding, and bathroom assistance. Assisting or lifting a passenger out of his or her mobility device due to safety, dignity, and privacy issues. Administering medication or oxygen

How much does GO, too services cost and how do I pay?

  • Fares are $4.00 per trip as detailed on our fare sheet
  • Exact fare or a pass is required and should be ready when boarding vehicle
  • Driver cannot accept checks and credit/debit cards or give change
  • Driver is prohibited from permitting ridership without exact fare or pass
  • Please have exact fare or pass ready when boarding vehicle
  • Drivers sell passes but cannot give change
  • Drivers and the Downtown Transit Center cannot accept checks or credit/debit cards
  • Passes are available for purchase at the Downtown Transit Center located at 304 E. 11th Avenue, Bowling Green
  • Change can be made at the Downtown Transit Center
  • Medicaid, Medicare, or other forms of insurance are not accepted as payment

What if I’m not there, not ready, or running late?

  • Driver and vehicle can wait only 5 minutes from the scheduled pick up time for the rider and loading, then must move on to next appointment
  • See How do I schedule transportation service? for more information

What if I need to cancel my reservation?

  • Cancellations are appreciated as soon in advance as possible and at least one hour in advance of the scheduled time by calling Customer Service at 270-782-3163

Can animals ride?

  • Animals must be in a carrier (service animals excluded)
  • Carriers and/or service animals must not block aisle or occupy seat
  • Transit personnel have the right to inquire if an animal is a service animal required because of a disability and what work or task the animal has been trained to perform
  • All animals (service animals included) must not pose a threat to others and must be controlled by the passenger at all time
  • All animals (service animals included) that are deemed to pose a threat to the health or safety of drivers or other riders, create a seriously disruptive atmosphere, or are otherwise not under the rider’s control are prohibited
  • Service animals can ride free with a client but must be included on the advance reservation to reserve space

What safety polices do you have in place?

  • All passengers are to wear seat belts and abide by seat belt laws
  • The following apply for transit vehicles (buses excluded) - Children under the age of eight (8), or who are less than fifty-seven (57) inches in height, MUST be secured in an appropriate child safety seat for their age, weight, and height. Additionally, all safety seats MUST be provided by and secured by the parent or legal guardian. Only children greater than fifty-seven (57) inches in height shall not be required to be secured in a child safety seat or booster
  • Accompanying adult is to provide an appropriate car seat for each child that requires a car seat
  • The proper use and installation of the Child Safety Restraint Seat is fully the responsibility of the accompanying adult
  • The selections and utilization of a Child Safety Restraint Seat must follow KY State and Federal Guidelines
  • A ride will not be provided for anyone violating this policy
  • Infant/Toddler seats may not be left on agency vehicles
  • Each one-way trip will require the car seat to be removed upon exit and secured upon entry
  • Do not stick hands, arms, and head out of vehicle
  • Do not cross in front of transit vehicle
  • Keep aisles clear and accessible
  • Limit conversation with driver when driving to reduce distractions
  • Vehicles are equipped with audio and camera video recording equipment
  • Drivers are prohibited from driving vehicles under awnings, carports, and canopies
  • Passenger agrees to abide by all ridership policies. Driver is responsible for the safety of all passengers, has authority to enforce ridership policies, and has the right to refuse service

How will I know my reservation is confirmed?

  • Reservation confirmations calls are made by Customer Service the afternoon before your appointment(s)

What are the rider etiquette policies?

  • Limit conduct and speech to that which is considered respectful of other passengers and the driver
  • Be mindful of others and driver sensitive to fragrances and odors
  • Keep feet off of seats and back of seats
  • Occupy one seat per pass as much as possible including passenger, carry-on items and/or mobility aids)

What are the policies for inclement weather?

  • In the event of inclement weather creates delays or cancels service, the general public will be notified through various media outlets
  • The general public can sign up for Alert Sense to receive texts and emails regarding GO, too service changes related to inclement weather

What is GO Shopping or Shopping Saturday?

  • GO bg Transit operates a monthly shopping shuttle on the second Saturday of each month using Route #2 and Route #4 beginning at 9:00 a.m. and ending at 3:00 p.m.
  • Please see the Route Map and Route Schedule Brochure for detailed information the areas serviced by the two bus routes, and the associated schedules
  • GO, too services are also available during these same hours and are not limited to Route #2 and Route #4 areas for qualifying individuals
  • Go Shopping rates for GO bg Transit and GO, too are the same as Monday-Friday services

What are your procedures for wheelchairs and scooters?

  • Route vehicles are Americans with Disabilities Act (ADA) accessible either by an access ramp, or wheelchair lift. All lifts and ramps are cycled as part of the pre-trip inspection performed on a vehicle before it is placed in service each day
  • Riders needing to use the lift to access the bus need to tell the driver that they would like to board by the lift. A rider does not have to be in a wheelchair or scooter to use the lift. The rider should follow the driver’s instructions and hold on to the handles provided on the lift. Wheelchair and Scooter riders should turn off their assist device while on the lift.
  • There is no maximum size or weight limit stated for wheelchairs and scooters with their riders
  • Drivers will attempt to load a rider using the lift and will load the rider if the lift can provide the lift. Riders whose combined weight of the rider and their assist device exceed the mechanical capabilities of the lift on the bus in service on that route at that time will not be able to be transported

How can I relay a question, concern, or compliment?

  • Customer Service is available to assist at 270-782-3163 or at GobgTransit@casoky.org
  • The Downtown Transit Center is located at 304 E. 11th Avenue, Bowling Green, should you like to speak to someone in person.
  • Title VI Notice of Protections Against Discrimination
  • Title VI Complaint Procedure and Form
  • Procedure for Fair Hearing
  • Request for Fair Hearing Form
  • Reasonable Accommodation Policy
  • Reasonable Accommodation Request Form
  • Beneficiary Notice
  • Civil Rights and Small Business

What if I need help with translation or interpretation?

  • The Kentucky Relay Service can be reached by dialing 7-1-1, or call the following 800 numbers:
  • 1-800-648-6056 (TTY/ASCII)
  • 1-800-648-6057 (Voice)
  • 1-888-244-6111 (Speech to Speech)
  • 1-866-490-4403 (Spanish)
  • 1-888-662-2406 (Customer Service-Voice and TTY)
  • 1-877-243-2823 (CapTel users)
  • 1-866-990-4499 (CapTel Customer Service)
  • Google Translate (Google Translate converts typed, spoken or camera images of words for translation)

What information can you provide regarding disadvantaged business enterprises?

  • Notice is hereby given, pursuant to 49 C.F.R. 26.45 that the City of Bowling Green and its transit provider, Community Action of Southern Kentucky, proposed an overall goal of 8% for Disadvantaged Business Enterprises participating in U. S. Department of Transportation Federal Transit Administration (FTA) assisted contracts for FY 2018 – FY2020.
  • DBE Policy Statement
  • DBE Public Notice

What employment opportunities are there with GO, too?

  • Check out the transportation section on our website for available transportation positions