LIHEAP - Crisis

With our LIHEAP Crisis program, we strive to assist eligible households experiencing a home heating crisis. Benefits are made payable to the heating vendor, up to a maximum amount based on income.

Eligibility Requirements for LIHEAP Crisis

To qualify for assistance with our LIHEAP Crisis program...

  1. Your household income must be at or below the following, relative to household size:
    Household Size Gross Monthly Income Household Size Gross Monthly Income
    1 $1,316 5 $3,118
    2 $1,784 6 $3,656
    3 $2,252 7 $4,124
    4 $2,720 8 $4,592
    (Add $468 for each additional family member above 8)
  2. You must be responsible for home heating costs or pay heating costs as an undesignated portion of rent.
  3. You must not have liquid resources in excess of $2,000 or $3,000 if at least one person in the household is 60 years old or older or disabled. (However, in households where a member has a catastrophic illness, the liquid resources can be as much as $4,000, when the resources are being used on a regular basis for living and medical expenses).
  4. And you must be within 4 days of running out of wood, coal, propane, fuel oil, or kerosene OR you must have received a disconnect/past due notice from the vendor. (For example, a past due notice, termination notice, or final notice). Crisis applicants who participate in a Pre-Pay Electric Program would be eligible if they are within 10 days of running out of pre-paid services. If energy costs are an undesignated portion of rent, an evection notice is required.

Required Documents

Applications for our LIHEAP Crisis program start on January 8, 2018 and run through March 31, 2018 or until funds are expended.

Applicants must bring the following:

  1. Most recent heating bill or verification that heating expenses are included in the rent/past due notice
  2. Social Security Numbers or Permanent Residence Card Number for each member of the household
  3. Proof of all household income from the preceding month
  4. In addition, in the Crisis component, applicants requesting assistance for natural gas or electric must bring a disconnect/past due notice (example: past due notice, termination notice, or final notice). If your rent includes heat you must bring a copy of your lease and eviction notice. Applicants who participate in a Pre-Pay Electric Program must bring a statement from the utility company that shows they have 10 days or less of pre-paid electric service.

Applicants who are unable to apply for themselves must contact the local Community Action to make other arrangements. If the designated representative is not the head of household or spouse, the representative must have a signed statement giving authorization to apply for the household. Individuals without a designated representative should contact the local community action agency which may be able to assist them in finding one. Only one person from each household should apply.

Benefits Provided

Benefits are limited to the amount necessary to relieve the crisis with the maximum amount not to exceed the community action agency's local cost for a deliverable supply of the household's primary heating fuel or $400 for gas or electric. Benefits may take the form of fuel deliveries, service reconnection, blankets or sleeping bags, loan of space heaters and emergency shelter. Crisis relief will be provided within 48 hours or 18 hours if an emergency.

Client Referrals

Clients requesting additional information regarding either component of the FY 2017-2018 LIHEAP program should be referred to their local Community Action agency or Community Action Kentucky (CAK), toll-free number 1-800-456-3452 (TTY available for the hearing impaired).

Applicant Rights

Each applicant will be informed of their rights should they be denied assistance. Any applicant who wishes to appeal the case should be informed by local community action agency staff of the procedures for filing a complaint. Should the applicant not be satisfied with the local decision, they may further appeal to the Cabinet for Health and Family Services.


Do NOT give false information or hide information to recieve LIHEAP benefits. Use LIHEAP benefits only for your household. If you BREAK these rules, you may be stopped from receiving LIHEAP benefits and you may be prosecuted for fraud. Report any information about fraud or misuse of LIHEAP benefits by calling the Fraud Hotline at 1-800-372-2970